All Enterprise Systems are operating normally at this time.

To report a technical issue, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through Friday from 7am to 10pm.

Data Center Move to Impact Campus Technology Services and Systems Thursday, November 26th to Sunday, November 29th

What: Planned move of Foggy Bottom Data Center infrastructure will result in a service outage for the following systems and/or services.

When: 12:01 am Thursday, November 26th to 11:59 pm Sunday, November 29th

Who is affected: Users will not have access to the following systems and/or services:

• Banner PRDP
• Banner PRDQ
• Resource 25
• Nolij Web
• Nolij Transfer
• Art MDID Server
• Infosec Website
• Novell iPrint
• P-Card server
• Gelman SCS server

Purpose: Phase one of the planned move of the Foggy Bottom Data Center.

Impact to Users: Services on the systems noted will not be available for access or use. Systems will be shut down November 26th at 12:01 am and restored by 11:59 pm November 29th.

Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.

Data Center Move to Impact Campus Technology Services and Systems Friday, November 27th

What: Data Center move will cause an outage affecting the systems and services below.

When: Friday, November 27th, 2am-10pm

Who is affected: Users will not have access to the following systems and/or services:

• Colonial Mail (Please note that e-mail delivered to @gwu.edu will be queued and delivered after service is restored)
• Novell File Sharing Services

Purpose: Phase one of the planned Foggy Bottom Data Center move.

Impact to Users: Colonial Mail and Novell File Sharing Services will not be available for use during the outage window noted above.

Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530.The ISS Help Desk is open Monday through Friday from 7am to 10pm.

GWorld (specific services) – Sunday, December 13th

What: GWorld Services – Printing from Academic Technologies Labs and Parking Garage Debit Charges impacted

When: Sunday, December 13th, 7am to 11am

Who is affected: Students, staff, and faculty that utilize the specific GWorld Card services noted will receive errors or not be able to complete transactions during the maintenance period specified above. Parking services will assist users impacted by the maintenance.

Purpose: Reconfiguration of GWorld servers.

Impact to users: The services noted above will not be available during the maintenance period. Please be advised that any service that may return during the maintenance period may be prone to interruption or other technical issues without warning.

Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.


Important Information about Symantec AntiVirus and Symantec Client Security software running on Windows XP and Windows 2000 computers

Who: Members of the GW Community who use Symantec AntiVirus or Symantec Client Security software version 9 or earlier running on Windows XP and Windows 2000 computers.

Why: Symantec version 9 will not be supported by Symantec effective April 1. Computers with version 9 or earlier of Symantec AntiVirus or Symantec Client Security software will no longer get virus updates as of 3/31/2009. Computers using Symantec version 9 or earlier will be vulnerable to any new viruses that are released after 3/31.

What to do: The Symantec software on computers running Windows XP or Windows 2000 will need to be upgraded to version 10.

If you are supported by Information Systems and Services (ISS), the upgrade to version 10 of these programs will be handled by ISS though Patchlink or by an ISS Technician.

If you are supported by a departmental or divisional IT department or LSP, please contact them to determine the upgrade process.

If you are an on-campus or off-campus student, please contact ISS Student Technology Services (STS) for assistance.

If you are a self-supporting member of the GW Community, please follow the instructions on the ISS Help Desk Symantec Software page or call the ISS Help Desk for more information.

Questions: To report any problems, please contact the ISS Help Desk via ITHelp Request or at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm. Students can contact ISS Student Technology Services (STS) at 202-994-7041. STS is open Monday through Friday from 7am to 10pm.

Important Information about Adobe Acrobat

Who: Members of the GW Community who use Adobe Acrobat

Why: An unpatched vulnerability exists in Adobe Acrobat 9.0 and earlier. ISS has seen a relatively small number of computers affected by this exploit to date, but the problem will continue to grow until a patch is officially released.

What to do: Be wary of opening any pdf documents from senders you do not recognize. Additionally, users should disable JavaScript in Acrobat by unchecking the "Enable Acrobat JavaScript" box under Edit > Preferences.

For more information click here.

Questions: To report any problems, please contact the ISS Help Desk via ITHelp Request or at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.