To access GWMail for Students and Alumni, go to http://mail.gwmail.gwu.edu/
Bug Details:
In Colonial Mail testing, it was discovered that Norton Internet Security 2003, created by Symantec, has a pop-up blocker that interferes with Colonial Mail. When you select Compose, Reply or Forward in Colonial Mail, Norton Internet Security 2003 incorrectly interprets the Compose window to be a pop-up ad and blocks it. This problem was determined to affect Norton Internet Security 2003 and has been corrected in the latest versions of the Symantec software.
Work Around Solution:
Double-Click on the "Norton Internet Security" Icon in your system tray (bottom right-hand corner of your screen). The Norton configuration window will appear (Figure 1 - below)
1. Per image below, click on the "Status and Settings" option .
2. Click on the "Ad Blocking" option.
3. Click on the "Configure" option at the bottom right-hand corner of the screen.
4. Within the "Ad Blocking" screen (Figure 2), remove the check-mark next to "Turn on Popup Window Blocking".
5. Click on "OK" to exit the "Ad Blocking" screen.
6. Click on the "X" to exit the Norton Security configuration screen.
7. You should now be able to create new, reply to and forward messages within Colonial Mail.
Bug Details:
When using Outlook 2000 we have found that once one has accessed his/her mailbox through the Colonial Mail web interface, Outlook 2000 will sometimes generate the error above.
Solution:
We have found that installing the latest Microsoft Office patches will resolve the problem. We have also found that upgrading to MS Outlook XP (a.k.a. Outlook 2002) will resolve the problem.
To retrieve the latest Microsoft Patch (currently MS Office 2000 SP3), simply go the Microsoft Office Update website:
http://office.microsoft.com/productupdates/
Click on the "Check for Office Updates" link, and your computer will be scanned by Microsoft for all available updates and patches your computer needs.
If you are running the Windows 2000 operating system with the MS Office 2000 application suite, scroll down through the list of available patches and locate the Microsoft Office 2000 SP3 (service pack 3). Place a check mark next to this Service Pack, and then click on the "Start Installation" button. Follow the instructions that follow to complete the installation.
To upgrade your current version of Outlook, to Outlook XP, contact your local support representative.
Sample:
-----Original Message-----
From:
Sent:
To:
Cc:
Subject:
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j‘wAB_aB__= M_ -u~_ _M__P__Mz }_ _h__4_)_z__v&˜z_ 0K___N_] 0_ 8}
_önq_A_____(~_1r ˜_z_-_€@N_~˜÷_ýz~}__ej)_c__z_L_
‘{^__kj{-z_˜röb_ _}__ ñ_z{€¥_,___‘{^_~%j_-_gÊ}N-N
_i_h_'-z_b___ _v+,___-__w^_ [ ~_+__:_;n2_(v~4Y8€_ _÷__cs L_
__zV-‘___ ˜jZ_r*bz{k}_6___r _j .y_h_ € _þH H þX[ -H _þ_ Y€__Y_H
___H ^H _] c.
Bug Details:
We have found that when a very long message is sent from an outside Outlook Web Access account (OWA) to a Colonial Mail account, and subsequently the same message is forwarded from Colonial Mail to any other account, the original message body text is converted into illegible symbols.
This bug is being investigated by our mail engineers and should be addressed in future releases of Colonial Mail.
Solution / Work Around:
If you experience this issue at all, simply copy the original message text and paste into a word editor of your choice. Save the file and attach it to an e-mail message. The attachment will be delivered to its recipients successfully.
