ISS Help Desk - Password Reset Instructions

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Password Reset Instructions

Posted: 10:37 AM, Monday, February 10, 2003
Last Updated: 3:43 PM, Tuesday, October 2, 2007

If you have forgotten or lost your password(s), we will gladly reset it (them) for you. We cannot look up your current password(s) as passwords are encrypted. We will issue you a new password(s).

Reset Passwords Online

This will reset your GWMail, Acad, Research2 and Blackboard password.

» NetID Password Reset

NOTE: Colonial Mail, Acad, Research2 and Blackboard share the same username and password. Resetting one will reset the others.

GWeb Info System Accounts

If you are having trouble using your PIN:

Please follow these directions on the GWeb Info Systems page

Citrix Accounts

Please contact the ISS Help Desk at (202) 994-5530 for assistance.

WWW Accounts

For password resets or forgotten passwords on GW's main web server (WWW), please contact the ISS Help Desk at (202) 994-5530 for assistance.

Oracle Financial

Please contact the Oracle Financial Help Desk at (202) 994-5530, option 4.

All Other Accounts

For Calendar and other accounts, please contact the ISS Help Desk at (202) 994-5530.


Support & Contact Info: Help Desk: (202) 994-5530 EAS Help Desk: (202) 994-5530, option 4 System Status: (202) 994-5530, option 3 Support: ITHelp Request Suggestions: suggest@gwu.edu		Help Desk Hours: Monday-Friday: 7:00AM - 10:00PM 44983 Knoll Square, Bldg II, Suite 351 Ashburn, VA 20147 ITS Fax: (202) 994-0101 Help Desk Fax: (703) 726-4111