Incident Planning, Response,
and Recovery Manual

The George Washington University
Campuses, Graduate Education Centers, and Strategic Partners

Manual Overview
Table of Contents
President's Letter
Vice President's Letter
Crisis Manager's Letter
Record of Updates (Feedback)
Purpose and Context
Levels of University Status
Expectations During Incident
Response Teams
Notification and Reporting
Coordination
Drills, Exercises and Tests
Annexes

Expectations During an Incident

Specific Threats >>

  • If you receive a threat, including a bomb threat, extortion threat or threat from an individual, remain calm, listen carefully, take as many notes as possible and contact the police immediately. Have someone pull the local fire alarm to begin an evacuation of the building as described above while you are on the phone.
  • Try to remember the following information:
    • What was the caller’s exact wording of the threat?
    • What was the time and date you received the call?
    • If your phone has caller ID, note the incoming number.
    • The telephone number (location of extension) at which the call was received.
  • Did the caller reveal any of the following (the caller may be the perpetrator or may be someone with knowledge of the threat trying to help):
    • What type of threat was reported?
    • When is the threat to be carried out/bomb going to explode?
    • Where is it right now?
    • What does it look like?
    • What kind of package/device/bomb is it?
    • What will cause it to explode?
    • Did the caller place the bomb?
    • Why?
    • Caller’s name?
    • Location of the caller?
    • How can the caller be contacted for additional help?
  • Was the caller’s voice – calm, normal, angry, nasal, raspy, ragged, cracking, slurred, soft, loud, distinct, excited, slow, rapid, disguised, familiar (if so, who did it sound like), whispered, female, male, other, have a stutter, a lisp, accent, were they laughing, crying, breathing heavily, did they clear their throat?
  • Did you hear any background sounds – street noises, factory machinery, aircraft noise, animal noises, public address system, music, static, house noises, television, motor, typewriters, was another language heard?

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Complete Table of Contents


The George Washington University
Office of Public Safety and Emergency Management
Rice Hall Suite 701
2121 Eye Street
Washington, DC 20052
Ph. 202.994.6400
Fax. 202.994.9304
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