Chapter 1 Explosion of Technology in the World of Work
Technology Transforms the Workplace and Learning
With Technology, the Future is Now!
Impact of Technology on the New Economy and the New Organization
Importance of Technology for Corporate Success
Increased Demand for Learning in the Workplace
Learning Technology Required in Workplace
Future Challenges
One of the best information sources about change in business are the web sites of the "big six" management firms such as Andersen Consulting (see Chapt 9) Booz, Allen & Hamilton, Ernst & Young, or Price Waterhouse (see Chapt 19).
For an interesting examination of how these changes will affect education, see the Kanbrain site of Lewis Perelman.
Chapter 2 Fourteen Ways Technology Has Transformed
the Workplace
1) Technology changes the way work is done, whether it be production, coordination, or management work.
2) Technology enables a fuller integration of business functions
3) Technology creates the possibility of truly global companies
4) Technology forces basic changes in organizational structure
5) Technology enables organizations to transform from bureaucratic to network ways of operating and thinking
6) Technology requires new skills and competencies on the part of all workers
7) Technology impacts where workers work
8) Technology provides more opportunities and power to
customers
9) Technology allows for the emergence of virtual organizations
10) Technology affects reward systems of workers
11) Technology transfers knowledge faster and better between workers and throughout the organization
12) Technology affects how training is designed and delivered
13) Technology affects how knowledge is managed
14) Technology affects how organizations learn
The New Workplace
To learn more about how major corporations are adapting to these changes, see the ASTD Benchmarking Forum
Chapter 3 Technology and the Learning organization
Why Organizational Learning is so Critical
Whatís New About Learning Organizations
Technology Vital for Learning Organizations
The Info-Structure
Empowered and Enabled People
Learning Dynamics
Knowledge Management
Technology Facilitates and Enhances Organizational Learning
To learn more about organizational learning, see: Society for Organizational Learning web site, the Organizational Learning Home Page created by Professor Sue Faerman and her class at Albany, or that of Yogesh Malhotra . For a European perspective on this topic, see the web site for the European Network for OL Development which includes some papers by Peter Senge.
Chapter 4 Technology and the Worker
Impact of Technology on Worker/Learner
How Workers Use Technology
Four Levels of Technology Interaction
Interactions with Othrs via Technology
Groupware
Accommodating Special Needs
Who Can You Trust? Piracy, Privacy, Security and Risk
Technoculture and Technophobia
For more information about adaptive technology, see the TRACE Center (Univ Wisconsin) , WGBH/CPB Center for Accessible Media , or the GSA Center for Information Technology Accomodation .
For further discussion about some of the ethical issues associated with computing, see the Software Publishing Association web site.
Chapter 5 Learning Technologies for Maximizing Human Performance
Surge in Use of Learning Technologies
Types of Learning Technologies
Presentation Methods
Distribution Methods
How Learning Technology Empowers the Workplace
Technology Accelerates Transformation of Training to Learning
Managing the Learning Technologies
Changing HRD Roles Due to Profusion of Technology
New HRD Competencies Needed to Manage Learning
Technologies
How real is this needs assessment thing anyway? (Allison Rossett)
Exploring the Learning Technologies
For a database of learning theories, see the Theory Into Practice web site.
To learn more about performance technology, see the International Society for Performance Improvement, the SDSU Performance Technology or Don Clark's SAT web sites. The Instructional Systems Association is a trade association composed of vendors and consultants who provide performance technology services.
Chapter 6 Electronic Publishing
Doing It on the Desktop
The Electronic Document Pipeline
The Technology of Text
More Than Words
Electronic Presentations
Towards a Paperless Workplace
Desktop Publishing at the World Bank
The Look and Feel of Learning
Chapter 7 Television and Video
Why Television and Video are so Important to Learning
The Technicalities of Television
Videotapes
Making Video Learning Programs for the Workplace
New Television Technology
How Television is Used for Training
National Technological University: Engineering Education by TV
Business Television
Interactive Television
Use of Interactive TV for Training at JC Penney
Emerging Developments - Stayed Tuned
The Business Channel from PBS provides examples of television-based training courses on a wide variety of topics. Other examples of satellite television providers include: the Fire & Emergency TV network , the Federal Learning Network , and the U.S. Army.
Chapter 8 Teleconferencing - Audio, Video & Computer
Audioconferencing: Simple and Cheap
Satellite Teleconferencing
Cost-effectiveness of Satellite Teleconferencing
Digital Videoconferencing
Video Teletraining at U.S. General Accounting Office (Adele Ewing)
Computer Conferencing
Audiographics
Desktop Video
Prospects for Teletraining
To learn more about teleconferencing, see the World of Videoconferencing, Pacific Bell Wired Learning, or the U.S. Distance Learning Association sites.
Chapter 9 Interactive Multimedia - Expanding Computer-Based Training
Putting It All Together
Multimedia Technology: CBT, CD-ROM and Beyond
Andersen Consulting: Using Multimedia to Teach Business
Practices
Leaning Benefits of Interactive Multimedia
Multimedia Learning Environments
Individualized Use
Group Use
Electronic Performance Support Systems
Kiosks
Using Interactive Multimedia at Duracell
Designing and Developing Interactive Multimedia Programs
Challenges and Opportunities
To find out more about the latest developments in multimedia, check out one of the various organizations dedicated to this area, such as: the Interactive Multimedia Association , the International Interactive Communications Society , the Special Interest Group on CD-ROM Applications and Technology , or the International Multimedia Teleconferencing Consortium . You might also visit Brandon Hall's Multimedia Training Newsletter
Chapter 10 Simulation, Simulators and Virtual Reality
Equipment-based Simulation and Simulators
Role of Simulators in U.S. Air Force Pilot Training
Digital's Remote Access Training Labs
Management Flight Simulators (John Sterman/MIT)
Instructional Basis of Simulation
Model-Centered Instruction: Beyond Simulation (Andrew Gibbons)
Emerging Developments in Simulation: Virtual Reality and Networking
To learn more about simulations, see the Institute for Simulation & Training at the University of Central Florida or the Defense Modeling & Simulation Office
Also, you might want to check out Emultek's Rapid authoring system which has been used by many organizations to create simulations. Also, the STELLA simulation modeling language from HPS Inc. is used to build systems models.
Chapter 11 Authoring Tools to Create and Manage Learning Technologies
Multimedia Authoring Tools
Computer-based Authoring
Automated Design Tools
Providing the Foundation for Authoring Tools
Authoring Tools: The Right Stuff
To learn more about CBT authoring tools see CBT Solutions magazine. or visit vendor sites directly such as Aimtech (Icon Author, CBT Express), Allen Communication (Quest, Designers Edge), Asymetrix (Toolbook), Pathlore (Phoenix), Macromedia (Authorware, Director) or GameMill (Stillwater Media)
A couple of other good resources on authoring software: The AuthorBase and Jamie Siglar web sites.
You may also want to check out the web sites of some CBT development firms to learn more about the kinds of services that are available from these companies. Some examples are: ELF , Luminare , Communication Strategies , and Multimedia Learning .
Examples of training developers who provide automated instructional systems are: River Park , OmniCom Associates and Langevin Learning Services .
Chapter 12 Technology and Knowledge Management
Knowledge - The Critical Resource for Global Success
Hierarchy of Knowledge
Types of Knowledge
Systems Model for Managing Knowledge with Technology
Technological Support for Knowledge Management
Human Resource Information Systems/Management (HRIS/HRMS)
Knowledge Must Move to be of Value
To learn more about knowledge management, see the web site of Gene Bellinger and Outsights.
For more information about HRIS/HRMS, see the International Assoc. for HRIM
Chapter 13 Electronic Performance Support Systems
An EPSS is a Many-Splendor Thing
Boeing Uses Expert Systems to Prepare CAD/CAM Training
The EPSS Design Process
Bellcore: Developing EPSS for Telephone Companies
Implementating EPSS: The Long and Winding Road
Redefining the Nature of Work
EPSS and the Organizational Learning Process
To learn more about EPSS, check out the Univ of Georgia or the Enhance web sites. Also, see the special issue of the Performance Improvement Quarterly on EPSS edited by Gloria Gery.
Some companies that specialize in the development of EPSS include: Ariel , AERA Inc. , and WPI .
Chapter 14 Networks - Internet, Intranet, Web,
and LANs/WANs
The Internet - Network of Networks
World Wide Web - A New Era of Computing
Use of the Web for Learning
Web-based Workplace Learning
How Digital Uses the Web for Training and Support
The CyberTravel Agent
LANs/WANs - The Workhorses of Networks
It's a Wired World
Intranet training tool gets a road test Case study of how Chrysler Corp is using an intranet for training (PC Week).
For information about groupware (including case studies and product descriptions), see the UsabilityFirst site.
To learn more about web authoring for instructional settings, see: Academic Technology Center at Cornell University , the Yale Center for Advanced Instructional Media Web Style Manual , or WWW Development Resources, Univ New Brunswick .
Chapter 15 Knowledge Engineering - The Technological Future for Management Knowledge
Foundations of Knowledge Engineering
Axioms, Corollaries and Architectural Layers
From Food for the Stomach to Food for the Organization
Intoducing the KnowledgeBase Tool
Work Breakdown Structure of the KnowledgeBase Tool
References for the KnowledgeBase Tool
Benefits of Using KnowledgeBase Tool
Project Management and Knowledge Repository
Using KnowledgeBase to Create a Learning Organization
How to Create a KnowledgeBase
How to Use KnowledgeBase
Enriching and Improving Knowledge Engineering
Future of Knowledge Engineering
There are many organizations and research labs that specialize in knowledge engineering; for a quick sampling, check out the Knowledge Systems Lab at Stanford University , the Northern Ireland Knowledge Engineering lab , Presciences Technology , or KBE (a South African company). You can also find a summary of some knowledge management tools at http://www.collaborate.com.
Chapter 16 Selecting and Evaluating Technology
Technology for Learning and Knowledge Management - Does It Work?
Cost-Benefit Analysis
Picking the Best Technologies
Strengths and Weaknesses of Workplace Technologies
Why Don't We Weigh Them? (Gloria Gery)
Assessing Quality
Training Quality at Florida Power & Light
Evaluation Works
Estimating the costs of a technology-based effort is an important aspect of selection; see the discussion of CBT/Multimedia project estimation by Tavis Piper, Creative Approaches, Inc. Also, you might examine the Cost Benefit Analysis tool developed by Legacy Systems Research.
For more about information about quality issues, see the web site of the American Society for Quality
Chapter 17 Impact of Culture and Globalization on Technology and Learning
Culture - Different Ways of Doing Things
Globalization and Culture
Developing Learning Programs for Multicultural Settings
Designing the Curriculum
Selecting Training Methodologies
Developing Learning Materials
Acculturization of Technology-Based Learning Materials
Courseware
Videotape
Culture and Globalization Shape Technology
The Most Important 10%
There are numerous groups and companies devoted to cross-cultural training. See for example: The Intercultural Training Institute at UNC, the National Multicultural Institute, Washington, DC, or the Cross-cultural Consultants page. Also, see the Performance Improvement Global Network for an interesting effort to develop a pan-national professional network.
Chapter 18 Best Practices in Learning Technology
Federal Express
Huge Investments in Learning Technologies
Performance Improvement Through Interactive Video
Instruction
Quality Using Electric Systems Training (QUEST)
EPSS Enhances Speed and Quality of Learning
Technology-Based Learning a Winner for Federal Express
Goal 2000 Demands New and Faster Learning
FORDSTAR - Fordís Learning Technology Network
FORDSTARís Facilities and Resources
Interactivity - Key to FORDSTARís Success
Improved Delivery and Performance at Less Costs
Nortel Learning Institute
Audio Conferencing with File Server/Intranet Access
CD-ROM Multimedia
Interactive Video Network
Web-based Performance Support
Participant and Facilitator Roles
Power and Impact of Learning Technologies
To read some interesting case studies about Information Technology and a critique of the "best practices" methodology, see "When best practice is the worst practice" by Lauren Gibbons Paul
Chapter 19 Best Practices in Use of Technology for Knowledge Management
AMS
AMS Center for Advanced Technologies (AMSCAT)
Web Technologies
Data Mining
Team Learning Technologies
Electronic Commerce
Database Management
Knowledge Management Strategies
Customer Service
Leadership in Integrating Analog and Digital Technologies
Knowledge Storage
Video Compressed Technology for Learning
Sharing Technology
National Semiconductor University
Knowledge Management Resources
KnowledgeView
Success and Learnings from Knowledge Management
Technology - The Essential Tool for Managing Intellectual Assets
Chapter 20 The Future of Technology in the Workplace
Key Largo Learning Associates - A Virtual Teaching Organization
California Custom Car Manufacturing, Inc. - Consumer CAD/CAM
The Newtown Building Department - Computerized government
Greenville Grocery Mart - An Online Retail Environment
The Neighborhood Clinic - Telemedicine and Online Healthcare
Acme Printing Systems - Electronic Troubleshooting
Coda
The way to learn more about future applications of technology is to visit the R&D labs where they are being developed including: The MIT Media Lab , IBM Research , Lucent(Bell Labs) , and the HCIL/Univ Maryland
Additional Resources
Some other sites to visit relevant to HRD include:
TCM T&D
Society for HRM
Academy of HRD
HR World
Center for Labor Market Studies, University of Leiscester