TSTD 280.12 - Cultural Heritage Tourism Management (CRN=46194)

Heritage tourism has recently emerged as a promising vehicle for economic development for many communities across the country and around the world. While tourists have always been attracted to destinations for their interesting culture and history, destination managers today from the American heartland, to Norwegian fishing villages, to bustling international urban centers-are actively seeking ways to package their destination's cultural heritage in new and innovative ways. This course will help to better understand the motivations and expectations of this breed of tourist, and how they differ from the mainstream vacationer. Students will learn how to inventory and evaluate a destination's cultural and historic resources and attractions and creatively incorporate them into a comprehensive tourism promotion strategy that will address the visitors' unique expectations.

Using examples of successful cultural heritage tourism promotion efforts from around the world, the course will address how to work more effectively with representatives from the arts, academe, government, and non-profit sectors to create a cohesive and unforgettable "product" that will keep visitors coming back year after year. As part of this "product" students will learn how to preserve the integrity and authenticity of resources, and how to better inform, entertain, and educate the tourist about a unique attractions. Students will learn how to best capitalize on special cultural and historic qualities in marketing events and literature, and how to better reach the target market. Finally, participants will learn to prevent the degradation of cultural and historic sites that could result from increased tourism, and to help local residents appreciate and celebrate their own cultural heritage.
For more information, contact Professor Spivack at (202) 994-7047.

Instructor: Sharr Prohaska, Sheryl Spivack Where: PHIL T-108 When: June 10 - 14, 1996 9:00am-5:00pm

Syllabus:
The market for cultural heritage tourism

  • Who is the heritage tourist? Why are they different? What is this tourist seeking?
  • Assessing your destination's cultural heritage resources

  • How to identify and inventory potential attractions and themes
  • How to evaluate the integrity and authenticity of historic resources
  • Developing (and refining) your strategic plan

  • Developing an exciting and alluring theme and strategy: make sure it meets the expectations of your visitors
  • How to make your destination stand out
  • Strategies for involving hotels, restaurants, community leaders and planners, museums, parks, and tourism promotion boards
  • Finding and securing funding

  • Sources: international and national agencies, community development funds, historic preservation funds at the state and local level programs at the National Endowment for the Arts, National Endowment for the Humanities, National Museum Association
  • How to make your funding proposal stand out
  • Managing your sites for sustainable tourism

  • Techniques for projecting visitor impact
  • Strategies for preserving and protecting sites and resources
  • "Interpreting" your heritage for visitors
  • How to make your informational literature more interesting
  • Creating a "stage set at historic sites and heritage areas, complete with actors!
  • Tips for hiring and training your guides and interpreters
  • Ecomuseums as a model for heritage interpretation
  • New ways to interpret for children, seniors, and large groups
  • "Creating a marketable product": What we can learn from case studies

  • Strategies for achieving a visitor "experience" that is memorable, educational, and entertaining
  • Setting and enforcing quality standards
  • Stress the "human" element: innovative ways to make your history and culture come alive
  • Playing on your own special identity: creating heritage areas and historic corridors, arts and entertainment districts
  • Developing interesting visitor itineraries
  • Creating package tours: What are they? Are they necessary?
  • How to improve your marketing efforts

  • Craft your message carefully
  • Choosing the best marketing vehicle for your destination: direct mail, advertising, events and festivals, travel agents and travel packagers
  • Strategies for using the media more effectively
  • How to best use direct mail: strategies for segmenting and targeting the heritage tourism market
  • Drafting eye-catching promotional copy
  • Commercial TV: medium for mass promotion
  • Art and cultural festivals: what will make yours stand out from the crowd?
  • How to comply with and benefit from state and national legislation

  • Secretary of the Interior's Standards for Design
  • Archaeological Resource Protection Act
  • The National Register of Historic Preservation
  • Creating National Historic and Conservation Districts
  • Local Landmarks Commissions
  • Historic Preservation Easement and Revolving Loan Funds
  • Tourism and historic preservation ordinances/ easements
  • Tax incentives for historic preservation and tourism development
  • Using ISTEA funds to improve your destination s infrastructure

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