7. Appendices
7.1. Appendix 1 - Timeline of the first 48 hours
September 11, 2001
| 8:45am | American Airlines Flight 11 from Boston flown into World Trade Center North Tower (cnn.com) |
| 8:50 | EPA Headquarters EOC activated |
| 8:50~ | USCG NRC alerts FBI of WMD terrorist event. (Capt. Mike Eagan, USCG) |
| 9:00~ | Airports Authority begins evacuation of Reagan, BWI and Dulles airports |
| 9:01 | EPA headquarters and EPA Region 2 begin coordination conference call (EPA Timeline) |
| 9:03 | United Airlines Flight 175 from Boston flown into World Trade Center South Tower (cnn.com) |
| 9:08 | FAA sends written notice to all NYC airports to 'Sterilize' the airspace |
| 9:10 | EPA Headquarters uses GETS conference call system with regions 1-4 (EPA Timeline) |
| 9:17 | FAA shuts down NYC Airports (cnn.com) |
| 9:21 | Port Authorities of NY and NJ close all bridges and tunnels in NY area (cnn.com) |
| 9:26 | FAA issues national "ground stop", preventing all civil flights from taking off |
| 9:30 | President Bush gives first press appearance in Florida (cnn.com) |
| 9:32 | HHS National Disaster Medical System (NDMS) and Commissioned Corps Readiness Force (CCRF) notified and placed on advisory (HHS Sitreps) |
| 9:40 | DC recalls off-duty police officers, begins closing roads and securing government buildings (Washington Post, 9/17, A1) |
| 9:43 | American Airlines Flight 77 hits Pentagon - immediate evacuation begins. (cnn.com) |
| 9:45 | FAA grounds all planes in the US |
| 9:45 | White House evacuation begins (cnn.com) |
| 9:50~ | Arlington County activates emergency response plan - County Mgr. Ron Carlee becomes director of the emergency response (Alexandria/Arlington Extra, 9/20, p12) |
| 9:57 | President Bush departs Florida for Barksdale, LA (cnn.com) |
| 10:00 | EPA begins coordination with NY and VA governments (26 initial staff to NYC and Pentagon) (EPA Timeline) |
| 10:05 | World Trade Center South Tower Collapses (cnn.com) |
| 10:08 | Secret Service begin patrol of Lafayette Park, across from the White House (cnn.com) |
| 10:10 | Partial collapse of the Pentagon (cnn.com) United Airlines Flight 93 from Newark crashes in Somerset County, PA (cnn.com) |
| 10:13 | United Nations evacuates NY headquarters (11,400 employees) (cnn.com) |
| 10:16 | DC Mayor COS sends email to 100's of workers 'Evacuate Building NOW' - retracts 4 min's later. (Washington Post, 9/17, A1) |
| 10:22 | World Bank, State Department and Justice Department evacuate. (cnn.com) |
| 10:24 | FAA reports all inbound transatlantic flights are being diverted to Canada. (cnn.com) |
| 10:25 | Alarm sounds at OPM, PA system instructs employees of that building to evacuate |
| 10:28 | World Trade Center North Tower collapses (cnn.com) |
| 10:30 | OPM and White house begin evacuation of all Washington, DC federal buildings |
| 10:39 | FAA closes all operations at all US airports by NOTAM (Notice to Airmen) |
| 10:46 | Colin Powell begins his trip back to the United States (cnn.com) |
| 11:50~ | DC hospitals move into emergency response mode |
| 10:54 | Israel begins evacuation of all diplomatic missions (cnn.com) |
| 10:57 | NY Governor Pataki closes all NY government offices (cnn.com) |
| 11:02 | NYC Mayor Giuliani orders evacuation of area south of Canal Street (cnn.com) |
| 11:16 | CNN reports the Center for Disease Control and Prevention response teams preparing to respond (cnn.com) |
| 12:00pm | US closes border to Mexico |
| 12:04 | Los Angeles International airport evacuated (cnn.com) |
| 12:15 | San Francisco airport evacuated (cnn.com) |
| 12:46 | GSA orders federal courthouses and offices in VA, DE, MD, PA, WV closed
until further notice Trains in/out of DC Union Station stopped DC closes all government buildings and all 19 buildings under Capital Police jurisdiction |
| 1:04 | President Bush gives second press appearance from Barksdale, LA (cnn.com) |
| 1:27 | Mayor Anthony Williams holds news conference, declares state of emergency for DC (cnn.com) |
| 1:44 | Pentagon announces 5 warships and 2 aircraft carriers have been deployed for NY and East Coast (cnn.com) |
| 1:48 | President Bush begins flight from Barksdale, LA to Offutt Air Force Base, NE (cnn.com) |
| 2:00 | FBI announces they "are working under the assumption that the 4 planes are part of a terrorist attack" (cnn.com) |
| 2:21 | 53 people reported injured at the Pentagon |
| 2:30 | FAA announces there will be no commercial air traffic until at least 12pm on September 12 (cnn.com) |
| 2:49 | Mayor Giuliani announces subway and bus service has been partially restored - no casualty info (cnn.com) |
| 3:55 | Mayor Giuliani announces that 200 people are critically injured, of 2100 total infuries reported (cnn.com) |
| 4:06 | CA Governor Gray Davis dispatches USAR teams to NYC (cnn.com) |
| 4:25 | Stock exchanges (ASE, NYSE, Nasdaq) announce that they will remain closed September 12 (cnn.com) |
| 4:30 | President Bush leaves Offutt Air Force Base, NE for Washington, DC (cnn.com) |
| 5:20 | World Trade Center building 7 collapses (cnn.com) |
| 6:00 | Incident Command Meeting at the Pentagon, led by Chief Schwartz |
| 6:00 | AMTRAK resumes rail service |
| 6:10 | Mayor Giuliani urges NYC residents to remain home September 12 if at all possible (cnn.com) |
| 6:40 | Donald Rumsfeld holds news conference in Pentagon to announce the building is operational except for corridors 2-6 (cnn.com) |
| 6:54 | President Bush arrives in Washington, DC (cnn.com) |
| 7:02 | CNN reports that some NYC bridges are open to outbound traffic. |
| 7:17 | Attorney General Ashcroft announces FBI website for attack tips, and that friends/family can call 800.331.0075 to leave contact information (cnn.com) |
| 7:30 | President Bush issues major disaster declaration for NYC (FEMA-1391_DR) |
| 7:45 | NYPD announces that 78 officers are missing, and at least 200 firefighters are feared dead (cnn.com) |
| 8:30 | President Bush gives 3rd press appearance. (cnn.com) |
| 9:22 | Pentagon fire still burning, but under control (cnn.com) |
| Unsp. | DOD opens media operation center at Marine Corps Post Henderson Hall, Arlington, VA (703.697.9928) (defenselink.mil) |
| Unsp. | HHS activates National Medical Emergency System, which put and puts 7000 volunteer doctors in 80 disaster teams on readiness alert. The PHS Commissioned Corps was also put on readiness alert (5700 personnel); waits for orders from FEMA (HHS Sitreps) |
| Unsp. | Federal Reserve assures that funds will be available if needed. |
| Unsp. | DC Emergency Management Agency holds meeting at Franklin D. Reeves Conference Center. |
| Unsp. | FEMA dispatches 4 USAR teams to Pentagon - claims to have coordinated Emergency Response. |
| Unsp. | Arlington Fire Chief Plaugher announces 100 - 800 feared dead at Pentagon |
| Unsp. | HHS sends 3 DMATs to the Pentagon (46 medical personnel from the U.S. Commissioned Corps DMAT in Rockville, MD; 35 from Winston-Salem, NC; and 36 from Atlanta, GA.) (HHS Sitreps) |
| Unsp. | HHS sends 3 DMORTs to the Pentagon, with 102 personnel (HHS Sitreps) |
| Unsp. | HHS sends 5 DMATs to NYC (25 personnel from Lyons, NJ; 44 from White Plains, NY; 41 from Boston; 52 from Worcester, MA; and 49 from Providence, RI). (HHS Sitreps) |
| Unsp. | HHS sends 4 DMORTs with a total of 169 personnel to NYC from throughout the East Coast. (HHS Sitreps) |
| Unsp. | Navy prepares USS Comfort to ship to NYC if necessary |
| Unsp. | US Customs goes on Code Red Security Alert |
| Unsp. | USCG sends 4 helicopters, 270' Cutter, 3 110' coastal patrol boats and 7 small boats to NYC. |
| Unsp. | FEMA names Ted Monet as coordinating officer of the disaster. |
| Unsp. | HHS CDCdeploys 4 epidemiologists and 2 laboratory experts to NY to assist assessing medical needs and capacity planning for treating victims in the area's hospitals. (HHS.gov) |
| Unsp. | HHS Centers for Medicare & Medicaid Services sends 5 staff to assist at the response center established by FEMA in Edison, NJ. (HHS.gov) |
| Unsp. | HHS authorized the 1st emergency use of the National Pharmaceutical Stockpile - the shipment arrived in NY at 9pm - 1 of 8 "12-Hour Push Packages" (HHS.gov) |
| Unsp. | HHS CDC worked with tetanus vaccine manufacturers and the public health dept's of NY and DC to ensure adequate supplies of the vaccine were shipped to both locations. (HHS.gov) |
| Unsp. | HHS CDC activates Health Alert Network (provides rapid information to all health departments).(HHS.gov) |
| Unsp. | EPA and OSHA both monitoring exposure to potentially contaminated dust and debris; Region 2 emergency response staff stationed at FBI Joint Operations Center in NYC, Trenton NJ EOC, and FEMA's office in Albany, NY; Region 2's Edison, NJ office is providing space for 100 FEMA staff; EPA HQ EOC operating on 24-hour basis; R3 has emergency responders deployed DC, Ft. Meade and at Willow Grove Naval Air Station, PA. (EPA Timeline) |
| Unsp. | EPA - REGION II: Deployed 4 On-Scene coordinators to NYC, began 24-hour operations in Edison, NJ, Collected 4 dust samples in vicinity of WTC, initiated daily ambient air monitoring program downwind of WTC, coordinated with NYC and OSHA (EPA Timeline) |
| Unsp. | EPA - REGION III: Deployed 4 OSCs (VA, EOC, DC EOC, FEMA ROC, Ft. Meade), Deployed 4 START with OSC to Ft. Meade (EPA Timeline) |
| Unsp. | EPA - HEADQUARTERS: Began 24-hour operation at EOC, prepared for Continuity of Operations Plan (COOP) activation, removed EPA's website to protect against hackers & secure data (OEI), staffed FEMA EST, staffed FBI Strategic Information Operations Center (SIOC), Took precautions to ensure payroll for all EPA employees, Discussion of permitting issues for air and waste with Regions II and III. (EPA Timeline) |
September 12, 2001
| 8:00am | FEMA director Allbaugh announces phone number (800.462.9029) for emergency assistance. |
| 8:11 | Mayor Giuliani announces the rescue of 6 firemen and 3 police officers from WTC. (stratfor.com) |
| 8:15 | UN announces that all staff are ordered out of Afghanistan. (stratfor.com) |
| 9:05 | Announcement made that Dulles Airport will open at 3pm for luggage/car retrieval. (stratfor.com) |
| 9:53 | Pentagon announces that 80 bodies have been recovered. (stratfor.com) |
| 10:06 | Congress reconvenes. (stratfor.com) |
| 10:30~ | DOD opens family assistance center at Sheraton Hotel in Crystal City. (info, counseling, support)(defenselink.mil) |
| 11:20 | FAA bans all air-travel in US indefinitely. (stratfor.com) |
| 11:58 | Pentagon evacuates because of smoke; staff return shortly thereafter. (stratfor.com) |
| 1:00pm | Pentagon alerts HHS that it will handle all med and mort needs on-site. |
| 1:07pm | FBI conducts search of Boston hotel room. (stratfor.com) |
| 1:10 | American Airlines distributes passenger lists. (stratfor.com) |
| 1:48 | United Airlines distributes passenger lists. (stratfor.com) |
| 2:20 | Flights rerouted on September 11 given authority to resume - all others still grounded. (stratfor.com) |
| 2:40 | Amtrak train from Boston to Providence boarded - 3 taken into custody. (stratfor.com) |
| Unsp. | Bush issues Emergency Declaration for Arlington County. |
| Unsp. | NY Union officials release that ~265 Firemen were killed. |
| Unsp. | FAA says that flights can resume, but airline executives decide not to do so for safety reasons. |
| Unsp. | Allbaugh and Bush meet to discuss the role FEMA will play in the disaster. |
| Unsp. | FEMA Acting Deputy Director Mike Brown holds press conference, gives NYC statistics - 40 bodies recovered, 1600 treated. |
| Unsp. | Bush requests $20 billion in emergency funding from Congress; Congress allocates $20 billion. |
| Unsp. | Army Corps of Engineers sends Structural Assessment Teams to assess debris removal and power |
| Unsp. | FEMA Director Allbaugh flies to New York City |
| Unsp. | IAFF President Harold Schaitberger says toll to NYC firefighters higher than originally estimated |
| Unsp. | Metro opens Pentagon subway stop |
| Unsp. | DOE's Energy Information Agency (EIA) releases oil market assessment showing overall U.S. and global oil supplies appeared to be minimally impacted, to quell rising fears of a shortage; DOE coordinates with ACOE to restore power to NYC, provide power generators and fuel; DOE personnel help evaluate the movement of critical oil resources into NY Harbor and review tug and barge availability for oil movement to upstate NY; DOE offers key equipment to assist in the NYMEX re-opening and is coordinates with USCG and local harbors to evaluate oil supplies up and down the East Coast; in conjunction with FEMA, DOE assists in search and rescue using Ground Penetrating Radar (GPR) equipment, adapted with motion detection applications and uses remotely-operated equipment, including infrared cameras, robotic equipment and fiber optic cameras, to aid the search for victims and evidence. |
| Unsp. | EPA - REGION II: Received initial mission assignments from FEMA for $200,000, later increased to $500,000, established operations from Edison, NJ with help of 12 OSCs, took initial dust and air samples near WTC, provided 200 Tyvek suits to Monmouth County, NJ Health Department. (EPA Timeline) |
| Unsp. | EPA - REGION III: Received initial mission assignment from FEMA for $25,000, deployed 4 OSCs and 2 air inspectors to Pentagon and surrounding Arlington/DC area, deployed OSCs to FEMA A-ROC, ERT-A in Arlington, DC EMA; closed DC EMA, moved 4 START personnel from Ft. Meade to Pentagon. (EPA Timeline) |
| Unsp. | EPA - HEADQUARTERS: Began twice daily emergency response technical conference calls with regions 1-6, prepared morning and evening special reports, held conferene call with the National Response Team agencies, established communications support for Region II, including website and web access to email. (EPA Timeline) |
| p.m. | Donald Rumsfeld announces Pentagon death toll lower than estimated 800. (defenselink.mil) |
| p.m. | HHS NMRT-E Weapons of Mass Destruction travels to NYC. (HHS Sitreps) |
September 13, 2001
| 7:30am | Pentagon evacuated after a bomb threat is called in. |
| 8:15 | Sec. Thompson authorizes first collaboration of DMORT team with FBI to PA crash site. |
| 12:00pm | Vice President Cheney is taken to Camp David. |
| 6:00pm | Congress evacuated after a bomb threat is called in. |
| 6:00 | NYC Mayor's Office (Sam Benson) discusses establishment of treatment center with HHS, to begin at 7am on September 14th. |
| Unsp. | President Bush declares September 14 a day of remembrance. |
| Unsp. | President and Congress agree on $40 billion in emergency appropriations. |
| Unsp. | Airline operations resume. |
| Unsp. | Army search and rescue move ~60 bodies to Dover Air Force Base, DE from Pentagon. |
| Unsp. | President Bush announces the creation of Homeland Security cabinet position, names Tom Ridge. |
| Unsp. | President Bush issues Emergency Declaration for VA. |
| Unsp. | Tommy Thompson meets with Governor Pataki and Mayor Giuliani to discuss NYC needs. (HHS.gov) |
| Unsp. | HHS Substance Abuse and mental Health Administration team dispatched to NY to conduct longer-range planning for services to rescue workers, survivors and others. (HHS.gov) |
| Unsp. | HHS sends National Medical Response Team (NMRT) to NY to help detect any possible industrial chemical-related problems that may result from the collapse of buildings (HHS.gov) |
| Unsp. | HHS sends DMORT team with 35 personnel and a portable morgue with 8 personnel to Pennsylvania crash site at request of FBI. (HHS Sitreps) |
| Unsp. | HHS Veterinary Medical Assistance Team (VMAT) activated and sent to NYC - 9 vets. (HHS Sitreps) |
| Unsp. | HHS FDA continues to monitor pharmaceutical and blood availability and helped arrange deliveries of skin products for burn victims in New York and Washington, D.C. (HHS.gov) |
| Unsp. | EPA - REGION II: Staffed Edison, NJ with 30 personnel, received 15 OSCs who were deployed to Edison, NJ, provided assistance to financial district companies to recover business assets in computers, coordinated with ACOE on WTC debris removal. (EPA Timeline) |
| Unsp. | EPA - REGION III: Deployed 6 OSCs to Arlington, VA, Initiated air monitoring at Pentagon, transitioned A-ROC activities back to ROC in Philadelphia. (EPA Timeline) |
| Unsp. | EPA- HEADQUARTERS: Continued EOC operations, technical conference calls, and special reports, initiated procurement of laptops and wireless communications for Region II. (EPA Timeline) |
Color Key
| Event | |
| Action - General | |
| Action - NYC | |
| Action - Pentagon and PA | |
| Organizational Response |
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7.2. Appendix 2 - Incident Command System Definitions
Area
Command – An organization established to: 1) oversee the management
of multiple incidents that are each being handled by an Incident Command System
organization; or 2) to oversee the management of a very large incident that has
multiple Incident Management Teams assigned to it. Area Command has the
responsibility to set overall strategy and priorities, allocate critical resources
based on priorities, ensure that incidents are properly managed, and ensure that
objectives are met and strategies followed. (FEMA)
Area Command – Area Command is an expansion of the Incident Command function,
primarily designed to manage a very large incident that has multiple incident
management teams assigned. However, an Area command can be established
anytime when incidents are close enough that oversight direction is required
among incident management teams to ensure that conflicts do not arise. (USCG)
Command – The act of directing and/or controlling resources by virtue of explicit legal, agency, or delegated authority. (FEMA)
Command Staff – The Command Staff consists of the Information Officer, Safety Officer, and the Liaison Officer. They report directly to the Incident Commander. They may have an assistant or assistants, as needed. (FEMA)
Communication – The exchange of information between individuals (and/or organizations) through common language, signs, symbols, or conduct. (EEI)
Coordination – The process of systematically analyzing the situation, developing relevant information, and informing appropriate command authority of viable alternatives for selection of the most effective combination of available resources to meet specific objectives. The coordination process (which can be intra- or inter- agency) does not involve dispatch actions. However, personnel responsible for coordination may perform command or dispatch functions within the limits established by specific agency delegations, procedures, legal authority, etc. (FEMA)
Director – The ICS title for individuals responsible for supervision of a Branch. (FEMA)
Incident – An occurrence caused by either human action or natural phenomena, that requires action by emergency service personnel to prevent or minimize loss or life or damage to property and/or natural resources. (FEMA)
Incident Action Plan – Plan containing objectives reflecting the overall incident strategy and specific tactical actions, and supporting information for the next operational period. (FEMA)
Incident Commander (IC) – The individual responsible for the management of all incident operations at the incident site. (FEMA)
Incident Command Post (ICP) – The location at which the primary command functions are executed. (FEMA)
Incident Command System (ICS) – A standardized on-scene emergency management concept specifically designed to allow its user(s) to adopt an integrated organizational structure equal to the complexity and demands of single or multiple incidents, without being hindered by jurisdictional(and/or organizational) boundaries. (FEMA Glosssary)
Incident Command System – A model tool for command, control and coordination of a response and provides ca means to coordinate the efforts of individual agencies as they work toward the common goal of stabilizing the incident and protecting life, property and the environment. (FEMA Page I-2)
ICS Functions – ICS Functions refer to the five major activities in an ICS, i.e., Command, Operations, Planning, Logistics, Finance/Administration. The term function is also used when describing the activity involved (e.g., the planning function). (FEMA)
- Operations Section – The section responsible for all tactical operations at the incident. (FEMA)
- Logistics Section – The section having responsibility for providing facilities, services, and materials for the incident. (FEMA)
- Planning Section - The section responsible for the collection, evaluation, and dissemination of tactical information related to the incident, and for the preparation and documentation of Incident action plans. The Planning Section also maintains information on the current and forecasted situation and the status of resources assigned to the incident. (FEMA)
- Finance/Administration Section – The section responsible for all incident costs and financial considerations. (FEMA)
Incident Objectives – Statements of guidance and direction necessary for the selection of appropriate strategy/ies, and the tactical direction of resources. Incident objectives are based on realistic expectations of what can be accomplished when all allocated resources have been effectively deployed. Incident objectives must be achievable and measurable, yet flexible enough to allow for strategic and tactical alternatives. (FEMA)
Jurisdiction – The range or sphere of authority. Public agencies have jurisdiction at an incident related to their legal responsibilities and authority for incident mitigation. Jurisdictional authority at an incident can be political/geographic (e.g., city, county, State, or Federal boundary lines) or functional (e.g., police department, health department, etc.) (FEMA)
Jurisdictional Agency – The agency having jurisdiction and responsibility for a specific geographic area, or a mandated function. (FEMA)
Multiagency Coordination (MAC) – A generalized term which describes the functions and activities of the representatives of involved agencies and/or jurisdictions who come together to make decisions regarding the prioritizing of incidents and the sharing and use of critical resources. The MAC organization is not part of the on-scene ICS and is not involved in developing incident strategy or tactics. (FEMA)
Multiagency Incident – An incident where one or more agencies assists a jurisdictional agency or agencies. May be single or unified command. (FEMA)
Multijurisdictional Incident – An incident requiring action from multiple agencies that have a statutory responsibility for incident mitigation. In ICS these incidents will be managed under Unified Command. (FEMA)
Regional Incident Command (RIC) – An organization activated by competent authority to ensure coordination for Command, Planning, and Logistics matters. The need for a RIC may arise when there are multiple on-scene ICs or multiple demands on an agency’s resources. A RIC does not supplant IC(s), but supports and provides strategic direction. Execution of tactical operations and coordination remains the responsibility of the IC(s). (USCG)
Span of Control - The supervisory ratio of from three to seven individuals, with five-to-one being optimum. (FEMA)
Unified Command – A unified tem effort which allows all agencies with r5esponsibility for the incident, either geographic/political or functional, to manage and incident by establishing a common set of incident objectives and strategies. This is accomplished without losing or abdicating agency authority, responsibility or accountability. (FEMA)
Unified Command – A structure that brings together the Incident Commanders of all major organizations involved in the incident to coordinate an effective response while at the same time carry out their own jurisdictional responsibilities. The UC links the organizations responding to the incident and provides a forum for these agencies to make consensus decisions. Under the UC, the various jurisdictions and /or agencies and non-government responders may blend together throughout the organization to create an integrated response team. The UC may be used whenever multiple jurisdictions are involved in a response effort. These jurisdictions could be represented by:
- Geographic boundaries;
- Government levels;
- Functional responsibilities; Statutory responsibilities; or
- Some combination of the above.
(USCG)
Unity of Command – The concept by which each person within an organization reports to only one designated person. (FEMA)

