Individuals can choose to participate in the Leadership Education and Development (LEAD) program, which offers events and online learning. This group enables development and fosters community among staff interested in strengthening leadership capabilities. Supervisors are welcome to sign up for the LEAD Community and to also recommend it to staff. For more information, click here to visit the LEAD website.
Explore our website (sld.gwu.edu) to access our self-paced learning options any time. In addition, you can leverage GW’s investment in SkillPort, an online training tool. Access SkillPort by visiting the GW portal my.gwu.edu, signing in and selecting “Training, Web Based—SkillPort” from the Training Links section.
Supervisors looking to develop their team have several options:
- Facilitation - Building a new team? Looking to motivate your staff? Setting team goals? Seeking to improve a process? Expert facilitators will customize an agenda to meet your needs and run the session to engage the group.
- 5 Dysfunctions of a Team - “Teamwork isn’t a virtue, it is a choice,” says Patrick Lencioni. Choose this solution to focus energy on overcoming common dysfunctions. Workshops and ongoing coaching will help your team become truly high-performing.
- Competency Assessments - Assess team competencies and develop a plan to strengthen how your team operates. Using Lominger’s Team Architect framework, set a course for continuous improvement.
- SkillBuilding - Each Training Program below in the “Professional Development” section can be tailored to meet the unique needs of any team.
Take advantage of training “on-demand” by scheduling any of the programs listed below for your department. We tailor these to meet unique needs and to help staff members develop and refi ne key competencies and skills.
- Communicating in Diffi cult Situations
- Conflict Resolution
- Customer Service
- Active Listening
- Giving and Receiving Feedback
- Relationship Building
- Dealing with Ambiguity
- Fostering Creativity
- Implementing Change
- Problem Solving Tools and Techniques
- Managing a Diverse Workforce
- Managing at GW
- New Manager Fundamentals
- Performance Counseling
- Sexual Harassment: Recognition & Prevention
- Facilitation Skills
- Managing Up
- Meeting Management
- Offi ce Skills
- Skills for Employees in Lead Positions
- Time Management
To further support high-performance in your area, consider engaging Staff Learning & Development in one of the following:
- Coaching - Whether encouraging a high performer to participate in 360 degree feedback or letting a Professional Development Plan or career goals set the direction, leverage our assistance to focus career development plans.
- Performance Management - We offer online and instructor-led training to make the most of the self assessment, goal-setting, and performance review process.
- Culture Change - Need to drive change, engage employees, or motivate your workforce? Consult with a specialist for help with transformational change.
ISS-Technology Services Software Education and Training
The Software Education and Training (SET) team provides training for desktop applications and the University's administrative systems, including:
- Desktop Applications Training (DAT) - Includes free introductory end-user training to staff on the Microsoft Office Suite, LISTSERV, HTML and Windows operating systems. Self-paced web-based training that covers Microsoft Office and Windows is also available from any on-campus computer. More in-depth courses, offered by training partners for a fee, can be located on the Desktop Applications Training (DAT) web site.
- Banner Administrative Information System - Banner is the University's system of record. The University uses Banner to capture student, human resources, financial aid, and alumni data. For more information about Banner, including system access, support materials and Basic Navigation training, please visit the Banner web site.
- Enterprise Accounting System (EAS) - Supports the University's financial transactions. If the supervisor or his or her staff performs financial transactions, training for this system is required. For additional information about access and training, visit the Enterprise Accounting System (EAS) web site.
- SkillPort - The University’s enterprise-level learning management system. It consists of more than 1000 online, computer-based courses that are available 24/7 for students, faculty and staff. The courses are a mix of IT professional certifications, business process and management development, and personal development. SkillPort also provides for the administration of instructor-led training in a classroom environment. Custom courses are maintained in and launched through SkillPort. SkillPort is capable of maintaining and reporting on training statistics for the University.
- Time Reporting System Workshops - Nearly all University departments use the Time Reporting System (TRS) to account for attendance and time worked. Use of this system enhances the accuracy of the data reported and reduces the time needed to submit data.