Course Listing & Description

The following is a list of all the courses offered by ETD. Click on the respective links in order to view the course description.

Communicating in Difficult Situations

This program will help employees identify strategies for managing difficult situations and resolving conflict.

Objectives of this program are to:

• Identify communication strategies for dealing with and diffusing difficult situations on the phone and in person
• Identify strategies for managing ongoing difficulties
• Identify campus resources for referral of extreme behaviors
• Identify and practice basic steps in conflict resolution

Eligibility: Any employee may attend.

Compliance Awareness Program

This program introduces supervisors to key principles of ethical conduct and personal responsibility for compliance with applicable laws, regulations and University policies.

Objectives of this session are to:

• Introduce the Employee Compliance Guide
• Define and review the supervisor's role
• Review key University policies
• Provide tools and resources to help supervisor's to determine compliance requirements for specific operations or transactions

Eligibility: Any supervisor or manager may attend.

Customer Service: Techniques and Practices

This workshop provides participants with essential skills for providing excellent customer service.

Objectives of this program are to:

• Define customer service
• Discover how to meet your customers' expectations
• Practice customer service strategies
• Identify stress relievers

Eligibility: Any employee may attend.

Employment Interviewing

This session builds a framework for conducting effective employment interviews.

Objectives of this session are to:

• Conduct effective job analysis
• Develop interview questions that elicit relevant, meaningful information within EEO guidelines
• Create positive information exchange with interview candidates

Eligibility: Any supervisor or manager may attend.

Equal Employment Opportunity/Affirmative Action

This program introduces supervisors to the essential elements of GW policy on Equal Employment Opportunity and Affirmative Action (EEO/AA).

Objectives of this session are to:

• Introduce basic Equal Employment Opportunity rules and regulations
• Learn how to apply EEO theory to day-to-day employment actions
• Discuss the implementation of the University's EEO/AA program

Eligibility: Any supervisor or manager may attend.

Management Forum

This series of programs provides supervisors and managers an opportunity to discuss University issues with a guest presenter. Topics for each session will vary.

Dates and times are announced as events are scheduled.

Management Skills and Practices

This highly interactive program is designed to integrate management theories and practices within the context of GW policies. The program emphasizes theories and activities to help supervisors and managers lead staff in a variety of work settings.

Objectives of this program are to:

• Discuss specific supervisory roles
• Review GW policies and relate them to individual management issues
• Explore individual styles of working
• Learn relevant management theories
• Learn methods for coaching and training staff
• Discuss contemporary models for motivation and apply them to the job
• Experience leadership and team development skills through class exercises

Eligibility: Any exempt supervisor or manager may attend.

Managing a Diverse Workforce

Through activities and discussions, supervisors explore issues related to cultural and individual differences and develop strategies for managing a diverse work group.

Objectives of the session are to:

• Profile and define implications of the changing workforce in the United States and at GW
• Identify the challenges of managing a multicultural staff
• Recognize the value in recruiting and developing a multicultural staff
• Identify strategies for managing a culturally diverse workforce

Eligibility: Any supervisor or manager may attend.

Managing at GW: A Briefing for New Supervisors

This program introduces new supervisors and managers to their responsibilities at GW.

Objectives of the program are to:

• Review and define key supervisory roles
• Discuss University expectations of supervisors
• Review important GW policies
• Develop solutions to basic problems confronted by supervisory staff
• Introduce participants to a variety of GW resources

Eligibility: Exempt supervisors new to GW or GW employees recently promoted to supervisory or managerial positions should begin their training and development at GW with this course.

Managing Student Employees

This session has been designed specifically to assist staff who supervise student employees.

Objectives of the session are to:

• Define Student Employment Principles
• Develop recruitment strategies
• Identify training and evaluation tools
• Develop retention strategies

Eligibility: Any employee who supervises GW students may attend.

Office Skills

This class enables office personnel to learn techniques for increasing effectiveness in office procedures and interpersonal skills.

Objectives of this session are to:

• Enhance interpersonal communication skills
• Develop effective ways to organize typing, filing, and other office work
• Prepare letters and memos using varied formats
• Recognize common University forms
• Identify locations for printing and copying

Eligibility: Any non-exempt office employee in salary grades 5-12 may attend.

Payroll Processes and Procedures

This briefing addresses management roles and responsibilities related to payroll functions.

Objectives for the session are to:

• Review payroll policies and procedures and departmental responsibilities
• Understand labor accounting and reporting
• Introduce payroll functions as they relate to University systems, including Time Reporting, Banner Human Resources, and financial systems
• Discuss planned system upgrades and enhancements

Eligibility: Any supervisor or manager may attend.

Performance Analysis and Appraisal

This session introduces methods for analyzing work performance and using GW's performance appraisal system.

Objectives of the session are to:

• Identify purposes for performance review
• Develop objective performance criteria
• Review the performance appraisal cycle
• Develop and practice techniques for transferring skills from classification descriptions to the performance review
• Develop skills in writing fair appraisals
• Practice conducting an appraisal interview

Eligibility: Any supervisor or manager may attend.

Performance Counseling and Coaching

(Formerly DWE) This workshop is designed to offer an understandable and easy-to-implement procedure for identifying and solving employee-related problems according to GW policy.

Objectives of this session are to:

• Help prevent problems from arising in work situations
• Identify employee work performance and behavior problems, which are appropriate for disciplinary action
• Discuss a method for thorough and systematic investigation of problems
• Determine appropriate disciplinary actions to resolve problems
• Discuss implementation of disciplinary actions
• Discuss techniques for conducting "problem-centered" interviews.

Eligibility: Any supervisor or manager may attend.

Note: Class size for this program is limited. Please register early.

QPR Student Suicide Prevention Workshop

This session has been designed specifically to assist faculty and staff who work with students. The QPR Training (Question, Persuade, Refer) will help staff respond to distressed students. The QPR training can be done in person or online.

Objectives of the session are to:

• Identify the warning signs of depressed or distressed students
• Learn how to engage these students
• Refer them to the appropriate campus resources

Eligibility: Any employee who works with GW students may attend.

Sexual Harassment: Myths and Facts

This session provides employees with a basic understanding of sexual harassment in the workplace.

Objectives of the program are to:

• Promote an understanding of the definition of sexual harassment
• Recognize forms of sexual harassment in the workplace
• Dispel common myths about sexual harassment
• Provide guidelines for addressing sexual harassment in the workplace

Eligibility: Any non-exempt employee in grades 5-12 may attend.

Sexual Harassment: Recognition and Prevention

This program emphasizes the importance of maintaining an appropriate work environment.

Objectives of this program are to:

• Provide an understanding of what behaviors constitute sexual harassment
• Identify the different types of sexual harassment
• Learn how to address sexual harassment complaints
• Discuss related resources available on campus

Eligibility: Any supervisor or manager may attend.

Skills for Employees in Lead Positions

This workshop provides an opportunity for non-exempt lead people to learn techniques to assist their supervisors, including motivating employees and assigning work.

Objectives of this session are to:

• Identify responsibilities of lead people
• Practice effective communication techniques
• Understand and practice coaching techniques
• Understand and practice providing input to employee interviewing
• Identify and practice techniques for maintaining performance standards
• Learn techniques for encouraging productive work
• Learn and practice techniques for assigning work

Eligibility: Any non-exempt employee who, according to his or her classification description, regularly assists a supervisor in assigning work, maintaining performance standards, providing input to interviewing, and responding to performance concerns may attend.

Note: Please indicate the number of people you lead in the appropriate space on the registration form.

Time Management

This class explores strategies for managing time more effectively, including methods for planning and setting priorities.

Objectives of this session are to:

• Learn and use time-saving techniques
• Determine areas where time can be used more effectively
• Learn how to set priorities

Eligibility: Any non-exempt employee may attend.

Time Management for Managers: Setting the Right Pace

This course illustrates the major principles of time management and how they can be applied to a management position.

Objectives of this program are to:

• Identify major time wasters
• Learn prioritization, planning, and effective delegation of tasks and responsibilities
• Learn how to meet the demands of staff without sacrificing personal scheduling needs

Eligibility: Any exempt supervisor or manager may attend.

University Forms: Payroll

Objectives of this session are to:

• Review the purpose of the form
• Learn where to obtain the form
• Learn how to complete the form
• Learn routing procedures for the form

Forms covered in this session:

• Salary Distribution Reports
• Check Distribution
• Departmental Check Pick-Up Authorization
• Departmental Check List/Early Pick-Up of Night Checks
• Banner Time Sheet
• Payroll Adjustment
• Payroll Check/Direct Deposit Statement
• Work and Leave Records

Eligibility: Any employee who works with GW forms may attend.

University Leave Policy

This session is a briefing on the administration of all GW leave policies.

The objective of the program is to provide supervisory staff with a working knowledge of the following key areas of leave policy:

• Annual
• Bereavement
• Birthday
• Court appearance
• Holiday
• Jury duty
• Leave of absence
• Maternity
• Military
• Sick
• Temporary disability
• Family Medical Leave Act

Eligibility: Any supervisor or manager may attend.