Frequently Asked Questions:
Using Banner
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1. Who do I contact for help using a Banner form, report,
job, and/or process?
2. Who do I contact to ask which form to use in Banner to
look up the information I need?
3. When I try to do something in Banner, I get an error
message that I do not understand. Who can help me with this?
4. Who do I contact for assistance extracting data from
Banner using the Data Extract feature?
5. Who do I contact for help creating a Personal Menu or
QuickFlow?
6. Where do I pick up my printed Banner reports, forms,
and/or labels?
7. Who do I contact for help navigating Banner?
1. Who do I contact for help using a Banner form, report,
job, and/or process?
Call the ISS Data HelpDesk on 202-994-5530, option #2.
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2. Who do I contact to ask which form to use in Banner
to look up the information I need?
Call the ISS Data HelpDesk on 202-994-5530, option #2.
[top]
3. When I try to do something in Banner, I get an error
message that I do not understand. Who can help me with this?
Call the ISS Data HelpDesk on 202-994-5530, option #2.
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4. Who do I contact for assistance extracting data from
Banner using the Data Extract feature?
First, consult the documentation in the Document Library on this web
site. If you need further assistance, call the ISS Data HelpDesk on
202-994-5530, option #2.
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5. Who do I contact for help creating a Personal Menu
or QuickFlow?
First, consult the documentation in the Document Library on this web
site. If you need further assistance, call the ISS Data HelpDesk on
202-994-5530, option #2.
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6. Where do I pick up my printed Banner reports, forms,
and/or labels?
You must go to the Foggy Bottom Data Center Input/Output window, located
in Room B-152A of Phillips Hall, in the Academic Center. The Data Center
hours are 8:00 AM to 5:00 PM, Monday through Friday.
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7. Who do I contact for help navigating Banner?
If you have not already done so, sign up for a Banner Navigation Fundamentals
class. Course schedules are listed on the GLearn training registration
system on the myGW portal. Log on to
the portal, and then click the link for "Training, IT - GLearn"
in the Quick Links section. If you have attended this class and still
have general navigation questions, please contact the Banner Trainer
on 202-994-5207, or send an e-mail to banner@gwu.edu.
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Last updated 01.09.06
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