| Three functions of management are policy-making, decision-making, and control. (MS 10) |
| Automation can make a choice only if it is provided with the criteria for success. (MS 173) |
| People wonder why things are as they are and not how they should be altered. (MS 181) |
| Operational research should be performed even if there is a lack of information. (DC 71) |
| Operational research develops a scientific model with the factors of chance and risk and tries to predict and compare the outcomes of alternative decisions, strategies or controls. (DC 92) |
| Each situation is unique but it is possible to set down a set of equations to represent a whole variety of managerial situations. (DC 144) |
| The capacity to forecast allows a high variety decision to be replaced by decision of variety two. (DC 265) |