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Information Systems and Services Overview

GW’s Information Systems and Services (ISS) sets policy relating to information security issues and technologies. A top priority for ISS is to ensure computer security for University mission-critical systems.  For security updates, please routinely visit the ISS Help Desk, which  provides detailed information needed by supervisors. Supervisors should take applicable training and know the security precautions that are applicable to their departments.

Guidelines and Services Contents Supervisors' Responsibilities
Information Security Policy Defines security-related responsibilities that users of GW systems have in protecting University information from unauthorized access, modification, disclosure, or destruction. Supervisors are expected to understand the importance of information security and how to report a security violation if one occurs.
Reporting Security Incidents Includes a definition and examples of security incidents and provides instructions to follow when a security incident is detected. Supervisors are responsible for immediately reporting network and security incidents that threatens GW's information systems.
News and Alerts
  • Virus News and Alerts
  • ISS News Email and Alerts

Communicates computer security issues to appropriate members of the University community:

  • The GW virus list provides notification of potential computer virus threats and critical updates to the corporate version of Norton AntiVirus. If you have a computer virus threat to report, please email us at ithelp@gwu.edu
  • ISS provides notification of scheduled and unplanned info systems outages, as well as important announcements. You can receive this news by infomail email

Supervisors need to be aware of ISS updates and virus alerts and convey this information to their staff in a timely manner:

  • Subscribe to the virus list by sending an email to listserv@hermes.gwu.edu with the words "subscribe virus" in the body of the message
  • Subscribe to the ISS News Email Alerts: To be added or removed from the fax or email list, email isscomm@gwu.edu or fax a request to (202) 994-0101, attention: ISS
  • All Communications. Include your name and email address for the email list, fax number for the fax list, or both
Disaster Recovery/ Contingency Management Supports the Disaster Recovery team in documentation and communication of policies and plans. Provides useful and important guidance and training links. Supervisors are responsible for participating and providing the necessary information to facilitate recovery associated with interruptions of mission-critical business functions. (link to the Disaster Recovery Plan coming soon!)
Securing Your Computer

How to determine the type of operating system on a personal computer:

  • Applying operating system patches
  • Installing antivirus software
  • Installing a firewall
  • Other security-related items of interest
Supervisors should encourage their staffs to take the five steps to securing their computers with the latest patches, fixes, service packs, and virus definitions.
Security Training, Awareness, and Reference Tool Tutorial designed to educate students and staff on securing our information and technology resources. Supervisors should make their staff aware of security training. The tutorial is designed to educate staff on securing information and technology resources.

(updated 05/2010)