ByGeorge!

Sept. 17, 2003

Customer Service Day Celebration

The University will host the second Customer Service Celebration Oct. 8. The joint initiative between the Executive Vice President and Treasurer and Senior Vice President for Student and Academic Support Services divisions is designed to reaffirm the University’s commitment to customer service, to celebrate the efforts put forth toward increasing service levels and to acknowledge those staff members and departments who provide excellent service to their internal and external customers. This year’s event has expanded to include more areas of the University and is timed to coincide with Customer Service Week, Oct. 6–10, a national event devoted to recognizing the importance of customer service and honoring the people on the front lines of the service revolution.

The festivities begin in the Marc C. Abrahms Great Hall with a reception including coffee, continental breakfast and a balloon pickup from 8:30–9:30 am.

The highlight of this year’s event will be the presentation of the Champions of Customer Service Awards, presented from 9:30–10:30 am. Leading the honors will be the Customer Service Enhancement Award, given to a department in recognition of a special project/initiative undertaken to enhance the service provided to customers. Additional awards include the Faculty’s Choice Award, the Staff’s Choice Award and the Student’s Choice Award.

From 11 am-2 pm there will be ice cream and/or popcorn giveaways in J Street and the dining venues on the Marvin Center ground floor.

Three 45-minute customer service sessions featuring videos relating to customer service will be held in Marvin Center 420 from 1:45–4:30 pm.

Among the prizes available during Customer Service Day are a pair of tickets for a performance of “CATS” at the National Theatre; a $50 gift certificate at a local restaurant; a pair of Redskins tickets, and 50 pairs of tickets to a special movie screening at the Loews Theatre.


Send feedback to: bygeorge@gwu.edu

 

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